Shipping Policy

  1. Shipping Methods:

    At gutbalance, we prioritise safe and fast shipping for all our customers. To achieve this, we collaborate with the best couriers, Royal Mail and DPD, choosing the one that best fits our criteria for your specific order.

    FREE UK Express Delivery:
    Enjoy free express delivery on orders over £50. Delivery usually takes 1-3 working days.

    Express UK Delivery (£4.99):
    For orders under £50, we offer express delivery at just £4.99. Delivery typically takes 1-3 working days.

    Express International Delivery:

    • Europe (£20.99): We are pleased to offer express delivery to countries within Europe at a flat rate of £20.99. Estimated delivery time ranges from 2 to 11 business days.
    • Rest of the World (£40.99): We also offer express delivery to international destinations outside of Europe at a flat rate of £40.99. Estimated delivery time ranges from 2 to 11 business days.

    Order Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer.

  2. Shipping Rates: Shipping rates are calculated based on your location. The shipping cost will be displayed during the checkout process before you finalize your purchase.

  3. Shipping (within United Kingdom): We offer domestic shipping services within United Kingdom. Orders are typically delivered within 1-3 business days from the date of shipment, depending on your location.

  4. Multiple Source Shipping Notice: Please note that to provide the broadest selection of products, Gut Balance partners with multiple warehouses. As such, your order may arrive in separate deliveries to ensure the quickest possible service. Each shipment will have its tracking information, and we'll keep you updated every step of the way. You'll only be charged once for delivery, even when your order is shipped in multiple parcels.

  5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order and estimated delivery date.

  6. Shipping Restrictions: We currently do not ship to PO boxes or APO/FPO addresses. Additionally, some products may have specific shipping restrictions due to regulatory requirements or other limitations. Please refer to product descriptions for any shipping restrictions.

  7. Incomplete or Incorrect Addresses: It is the responsibility of the customer to provide accurate and complete shipping information. Gut Balance is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. Please double-check your shipping information before finalizing your order.

  8. Shipping Delays: While we make every effort to ensure timely delivery of your orders, please note that shipping delays may occur due to unforeseen circumstances such as extreme weather conditions, natural disasters, or carrier delays. We appreciate your patience and understanding during such situations.

  9. Contact Us: If you have any questions or concerns regarding our shipping policy or your order's shipment status, please don't hesitate to contact our customer service team at info@gutbalance.co.uk.

Please review our Shipping Policy carefully before placing your order. By completing your purchase, you agree to abide by the terms and conditions outlined in this policy. Thank you for choosing Gut Balance for your health and wellness needs!